Many times, when an HP printer has an error, the cause is
clearly shown on the monitor. However, in other cases, the cause of the HP
printer error may be a complete mystery. Instead of going on a wild-goose chase
to find the exact solution for the printer error, it's better to try a series
of routine troubleshooting steps first. If these steps fail to fix the printer
error, you may find the solution on the HP website.
Step 1
Ensure that the HP
printer cables are properly connected. If in doubt, turn off the
printer, unplug it and disconnect all of the printer cables. Plug it back in
and reconnect the cables. Turn the printer back on again to see if the error
has cleared.
Step 2
Check the HP printer cartridges and print heads to ensure
that they're installed properly. Also see if the printer cartridges are empty.
If the ink cartridges have sufficient ink, reinstall the cartridges and the
print heads. If an ink cartridges is empty, replace it with a new one.
Step 3
Check the HP printer cartridges and print heads to ensure
that they're installed properly. Also see if the printer cartridges are empty.
If the ink cartridges have sufficient ink, reinstall the cartridges and the
print heads. If an ink cartridges is empty, replace it with a new one.
Step 4
Make sure that the HP
printer's software is properly installed. If the device does not respond
when you try to print or the printer software won't initialize, uninstall and reinstall
the HP printer software.
Step 5
See if your computer's firewall is preventing the HP printer
from functioning properly. Open your firewall preferences and add the printer
software executable file (*.exe) as an exception or disable the firewall
temporarily to see if this fixes the error.
Step 6
Check the print settings in the HP printer
software if the pages don't print properly. Make sure that the margins are set
to at least the minimum margins that your HP printer supports. Also ensure that
you've selected the correct printer settings for the paper size and type of
document you're trying to print. To access these printer settings more easily,
open the HP Solution Center.
